Patients & Visitors
Read about amenities at Beth Israel Deaconess Hospital–Needham, and access our patient portal, your medical records, bill pay and more.
Billing & Financial Services
Learn about our billing policies
Financial Services
Billing, Insurance and Payment Resources
You have the right to receive care, no matter your ability to pay or level of health insurance coverage. At Beth Israel Deaconess Hospital–Needham we provide the hospital services you need to treat your condition or injury.
Our financial counseling services assist you in a variety of ways:
- Medical expenses
- Your financial options
- Ways to pay
If you have questions about financial services, please call us at 781-453-3850.
More Billing and Financial Information
About Your Hospital Bill
If you have insurance, BID Needham will submit a bill to your insurance plan for the care you received. We bill you directly for any copayments, deductibles or other outstanding balances not paid by your insurance company.
You can pay your hospital bill:
By mail.
- Online through our BID Needham payment portal
- Over the phone.
- Through your account on the MySite Patient Portal.
We accept most major credit cards.
Billing Questions
At BID Needham, our patient financial services team provides quick answers to your billing and account inquiries. We’re here to discuss your concerns and answer your question. Call us at 781-453-3850.
Please have your patient account number (listed on all patient invoices) or your social security number (SSN) available when you call.
If you need financial assistance or counseling, call us at 781-453-3070. Our financial counselors are available to discuss payment options.
Private Doctor Charges
Certain charges from private doctors are not part of your BID Needham bill and will not appear on your hospital statement. These costs are billed individually to you or your health insurance company. Separate bills may include fees from these providers:
- Anesthesiologist
- Attending physician
- Consulting doctor
- Emergency department doctor
- Pathologist
- Private duty nurse
- Radiologist
- Surgeon
If you have questions about these professional bills, please contact those groups directly. Their phone number will appear on your statement.
Surprise/Balance Billing Protection
When you get emergency care or are treated by an out-of-network provider at an in-network hospital, you are protected from balance billing (also called surprise billing). In these cases, you shouldn't be charged more than your plan's copayment, coinsurance and/or deductible amounts.
You have rights and protection against surprise medical bills. To learn more, see our Balance/Surprise Billing Protection Notice.
Request a Good Faith Estimate
BID Needham is committed to price transparency as part of our mission to provide high-quality, affordable care while complying with federal laws requiring clear and helpful price information be made available to the public.
In some cases, you can ask for a cost estimate of your health care services in advance. This gives you an idea of the cost of your bill. The estimate might include hospital fees, medication costs and medical tests.
You also can explore the cost of care by using our patient calculator.
