Provider and patient walking

Patients & Visitors

Details about your inpatient stay or outpatient visit

Find the Care You Need at Beth Israel Deaconess Hospital–Needham

At BID Needham, it’s our mission to provide high quality care focused on patient safety. We welcome and treat all patients with compassion and respect.

It’s our goal to continually improve the health of the communities we serve. We do this by being accountable and offering excellent, personable care. We are part of Beth Israel Lahey Health and are directly affiliated with Beth Israel Deaconess Medical Center.

Here’s what you need to know during your visit or stay if you are a patient, family member or any other hospital visitor.

Get the Care You Need

Living healthy and well depends on having the right team at your side. BID Needham offers you and your family a variety of care options, from primary and emergency care to expert specialty care.

Knowing what option is right for you will save you time, money and improve your health. Learn more about your options for care.

Plan for Your Stay

You may have lots of questions before a hospital stay or procedure. We can help you plan your care. Learn what to expect before, during and after procedures during a hospital stay or same-day visit.

Advance Directives

An advance directive allows you to convey your care wishes or designate someone to make health care decisions for you if you become unable to make choices on your own.

A BID Needham social worker or case manager can help you complete advance directive forms. Please call the case management department for help at 781-453-5414.

Billing & Financial Assistance    

Access billing and insurance resources to pay your bill, read a list of insurance plans we accept and learn about financial aid options. You also can find price transparency and other billing policies.

COVID-19 Resources

Stay up to date with the latest COVID-19 information on vaccine safety, our pandemic response and how we're keeping our patients and communities safe.

Medical Records
Access, make changes to or request copies of your medical records.
Patient Portal
Manage your health care online with the MySite Patient Portal. The portal is a free, secure online resource that gives you easy access to your health records.
Visiting Hours and Policies

Visiting hours are from 12:00 pm to 8:00 pm daily.

Most patients are allowed two visitors at a time. Learn more about our visiting hours and policies.

Smoke-Free Campus

BID Needham is a smoke-free environment. Smoking and tobacco use of any kind are prohibited on all hospital property, indoors and outdoors. The policy applies to patients, visitors, employees, physicians, contractors and vendors.


Dining Options

Please note that hospitalized patients must have physician approval to eat any food other than what is served in their rooms.

We provide nutritious patient meals and several menu options for visitors to our cafeteria.  The Trotman Family Glover Café offers breakfast, lunch and dinner items and snacks Monday through Saturday. Vending machines are available near the Emergency Department.

Gift Shop

The Windows of Hope Gift Shop sells a variety of gift and personal items. Visit us on the ground floor under the grand staircase next to the Trotman Family Glover Café. We are open 10:00 am to 4:00 pm, Monday through Friday.


Feel free to contact us at 781-453-3622 if you have any questions about your visit. 

Patient Information

Call us for updates about a friend or family member in the hospital. Please understand that the information we can share is set by federal privacy laws.

Award-Winning Care

Beth Israel Deaconess Hospital–Needham has earned awards for the safe, high-quality care we offer.